Salesforce is planning to introduce Artificial Intelligence to the CRM

Salesforce has announced that they are seeing the future of CRM with Einstein artificial intelligence (AI) model. Einstein is the base on which the whole Salesforce team works. The General Manager of Einstein Mr. John Ball said that the real aim of AI integration is to make life easier for users. “What we’re really trying to do is transform the way people work by focusing on what matters and giving them time back.” When Subha Nabar the director of Data Science at Salesforce was asked what this AI will be capable of, she said “AI can surface the most important information to the top and say, ‘hey, this is what you need to do next’, so the sales person can do what they do best, which is connecting with the customer, and not spend so much time entering data.”

Well, they are saying that the project is still in beta stage and it will take more than 5-7 years before the world and the users of the Salesforce actually get to use the Salesforce Einstein AI model. We are also attaching a video on what exactly was said about the Artificial Intelligence model of Salesforce, but we would like you to comment on what you think about the same and since we all know Salesforce always keeps themselves updated, you know it can really make the process of selling and customer handling a lot easy for your organizations. Salesforce actually facilitates the sales team and will give the necessary competitive edge an organization’s sales team would need to lead the market.